Support

DAVE Embedded Systems provides customers with a complete ecosystem of support services designed to accelerate development, simplify integration, and ensure operational continuity throughout the entire product lifecycle.

🔧 One-to-One Technical Sessions

DAVE engineers offer dedicated technical sessions — online or on-site — to support customers during hardware and software integration, analyze specific issues, optimize performance, and reduce time-to-market. These sessions are ideal for R&D teams, system integrators, and embedded designers.

📘 Technical Wiki

The DAVE Developer Wiki is a comprehensive technical portal that includes:

• product and platform documentation
• configuration guides
• software manuals
• reference designs and practical examples
  It is the perfect tool for finding updated, in‑depth information independently.

🎫 Ticketing System

Through the support portal, customers can open tickets for:

• technical inquiries
• issue reporting
• update or patch requests
  The ticketing workflow ensures traceability, prioritization, clear response times, and continuous communication with the technical team.

🔄 RMA Service (Return Material Authorization)

DAVE provides a structured process for handling hardware returns. The RMA service includes:

• detailed diagnostics
• product repair or replacement
• technical reporting
  All with transparent timelines and streamlined procedures.

❓ Technical FAQs

A curated set of frequently asked questions offers immediate answers regarding:

• BSP and kernel configuration
• system boot issues
• hardware compatibility
• toolchain and application development
  A fast way to find solutions without waiting for direct support.

🛠️ How-To Guides and Practical Tutorials

DAVE regularly publishes step-by-step How-To guides focused on problem solving, including:

• setting up a Yocto environment
• customizing the device tree
• deploying secure boot in production
  Ideal for teams that want autonomy during development.

📰 News, Updates and Events

Through blogs, newsletters, and official updates, DAVE keeps users informed about:

• new SOM products and platforms
• software and BSP updates
• technical events, webinars, and workshops
• application cases and success stories
  A continuous stream of information to stay aligned with the evolution of the embedded ecosystem.